“This work is a stunning example of design applied to a service and should be awarded at the highest level.”
“Exemplar of what good service design looks like, with clear customer engagement.”
Good Design Awards Jury
An award-winning First Nations leadership development service
This co-design and research project paved the way for a new, strength-based conversation about First Nations Leadership in the Queensland Public Service
The problem
Traditional approaches to leadership development rarely involve the end user. This research and design project took the opposite approach and built a service with and for its users.
The project
Ethnographic research in First Nations and Public Service leadership
Co-design with over 550 Elders, service users and other Public Service leaders as well as the supporting sectors
My role
I led the project from A-Z, collaborating with hundreds of individuals and organisations across the government sector, working with a team of 4
Deliverables
Completed service from inception to delivery
Numerous board reports and presentations at the highest government level