“Lena is an exceptional researcher, strategist and storyteller who is highly skilled in leading human-centred transformation and change processes. In our time together she led several complex and sensitive consulting projects in a challenging policy environment and succeeded with acclaim, including winning several awards for her and her team’s work. Her work goes deep and challenges assumptions, which ultimately leads to transformational outcomes. She is authentic, direct, and fun to work with and establishes trust quickly with leaders, her team, and stakeholders. I commend Lena highly if you are seeking to embark on human-centred design, community engagement or ethnographic research projects.”

Robert Setter, Chief Executive at Queensland Public Service Commission

“This work is a stunning example of design applied to a service and should be awarded at the highest level.”

Good Design Awards Jury

“Lena’s brilliance is rare and inspiring. Lena completed some of the most profound human centred design research to shape the future design of our digital landscape. Thoroughly look forward to the next opportunity to work with Lena again.”

Helen Vahdat, CIO, yourtown

“Lena was a wonderful collaborator. Her contributions to the project in all aspects (thinking, doing, relating, leading etc.) were valuable and commendable. She goes about it in the right way (open minded, adaptable and fun). An experienced complex systems thinker that we can't wait to have back! ”

Alex Thorneycraft, Head of Service Design, Australian Super

“The way that you worked with our youngest students was just amazing. It has been such a valuable experience of learning for them, and all of us, really. ”

Client, Department of Education

”The way that you approached the research for this project, it has led us to fundamentally rethink how we engage with communities going forward.”

Client, Department of Premier and Cabinet

“Your approach was so thorough and surprising to us, and highly effective. We’ve now hired two qualitative researchers on the back of it, to keep the good work going!”

Client, Children’s Health Queensland

“This is a completely fresh approach to looking at a well-known problem. Your insights have been invaluable to finding new solutions going forward.”

Client, Executive Director, Department of Environment